About MX Logic
About the MX Logic® Threat Center
About the MX Logic® Email Defense Service
About the MX Logic® Web Defense Service
About MX Logic
Who is MX Logic?
MX Logic is a leading managed security services provider of email and Web security services. MX Logic’s patented technology and commitment to creating the most user-friendly security solutions in the industry make MX Logic the appropriate choice for businesses that want enterprise-grade service and performance without enterprise-level complexity and cost. MX Logic’s distinctions in 2006 include Security Products Guide’s Global Excellence Customer Trust Award in Email Managed Service and SC Magazine’s Award for Best Email Managed Service. MX Logic services are distributed through an extensive partner network.
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How long has MX Logic been in the managed security industry?
MX Logic was founded in April 2002 by messaging industry veterans who previously built and managed a service for hosted messaging environments.
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What customers currently use the services of MX Logic?
MX Logic processes billions of email messages each month and provides Web security services for over 21,000 organizations worldwide, including EnCana, Hyundai Motor America, Internet Initiative Japan, ServiceMaster, Verio Inc., and YMCA.
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What services does MX Logic offer?
All MX Logic online security services are designed to deliver enterprise-grade service and performance, without enterprise-level complexity and cost. Our services offer easy administration and use, are backed by industry-leading online threat expertise, and are highly effective in protecting businesses from a wide range of email and Web threats.
MX Logic® Email Defense Service - Our managed email security service offers comprehensive protection against a wide range of email threats using a combination of proven spam filters, leading anti-virus engines, fraud protection, content filtering, and email attack protection.
MX Logic® Disaster Recovery Services - Our robust disaster recovery services - MX Logic Message Continuity and the MX Logic Fail Safe Service - provide email communications continuity for businesses in the event of planned or unplanned outages.
MX Logic® Message Archiving - MX Logic Message Archiving is an easy and effective solution for businesses that are required to monitor, store and retrieve company email messages in order to comply with electronic security regulations.
MX Logic® Web Defense Service - Our easy-to-use Web security solution effectively blocks quickly-evolving Web threats, including spyware, viruses and phishing attacks, while enabling greater control over unauthorized Web surfing by employees.
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How do I find out more about MX Logic services?
You can find out more information about MX Logic online security solutions by completing an online inquiry form, calling +1.877.MXLOGIC, emailing sales@mxlogic.com, or by contacting a member of our extensive network of partners.
About the MX Logic® Threat Center
Does MX Logic have a team dedicated to monitoring the online environment?
Yes - powering MX Logic’s online security solutions is the MX Logic Threat Center. The Threat Center combines advanced, accurate and up-to-the-minute automated technology with the intelligence and hands-on monitoring of seasoned messaging security experts. Within our sophisticated streaming data environment, our technologists and our technology monitor the Web for threats 24 hours a day, seven days a week.
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Does MX Logic utilize network and host intrusion detection?
Yes. MX Logic utilizes firewalls at the network level for intrusion detection.
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Does MX Logic have vulnerability and patch management programs to ensure its network environment is always up-to-date and secure?
Yes. As patches and updates become available they are tested and implemented on a fast-track basis. MX Logic maintains connections to a number of sources for updates and is, therefore, informed as soon as these patches and updates become available.
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What monitoring does MX Logic perform on its security infrastructure?
MX Logic performs real-time monitoring on its security infrastructure.
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What does MX Logic’s security monitoring include?
MX Logic performs the following activities:
• Review of security and activity events logs
• Investigation of operational anomalies
• Routine review of systems and application access levels
• Automated security analysis
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About the MX Logic Email Defense Service
>What is the MX Logic Email Defense Service?
The MX Logic Email Defense Service offers far more than traditional spam and virus prevention. Our focus is on providing a complete email defense using a combination of proven spam filters, leading anti-virus engines, fraud protection, content filtering, and email attack protection.
The Email Defense Service is easy to administer and use, and was developed to meet the email security needs of businesses that require enterprise-grade service and performance, without enterprise-level complexity and cost. Delivering powerful email threat protection at the network perimeter, the Email Defense Service identifies, quarantines, blocks and strips suspect email messages before they can enter or leave an organization’s messaging infrastructure.
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What features are included in the Email Defense Service?
The service includes:
• Spam Blocking—Block over 99 percent of spam and eliminate associated costs
• Virus and Worm Scanning—Integrate maximum protection against virus outbreaks
• Outbound Message Filtering—Protect corporate integrity by establishing sent file policies
• Fraud Protection—Protect your network and your employees from the risks of phishing
• Email Attack Protection—Shield your network from vulnerability and attack
• Content and Attachment Filtering—Reduce corporate liability and risk, while increasing corporate spam control
• Centralized administration—Manage email defense easily and effectively
• Quarantine management—Customize how quarantined mail is handled
• Around-the-clock email security—Feel confident in dedicated network protection
Organizations can also secure their email assets with one of our robust disaster recovery services, which protect businesses from the loss of emails during unplanned outages or regularly scheduled maintenance. Both MX Logic Message Continuity and the MX Logic Fail Safe Service engage automatically whenever MX Logic detects a loss in email server connectivity and begin spooling messages. Message Continuity also help businesses to keep the lines of communication open during outages by providing threat-free, Web-based email access, management and use.
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What makes MX Logic an industry leader in the email defense marketplace?
MX Logic has a number of “industry firsts” under its belt including:
• First to provide comprehensive on-premise email defense software – developed from a proven managed service infrastructure
• First managed service provider to introduce Bayesian statistical classification
• First managed service provider to offer spam beacon and web bug blocking
• First managed service provider to offer quarantine management via email
• First managed service provider to deliver a solution for tracking URL click-throughs from email to the Web
• Patented method of identifying and controlling spam, which uses a voting algorithm based on fuzzy logic, a sophisticated form of statistical mathematics, to achieve more than 99 percent accuracy
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How does MX Logic filter incoming spam email messages?
Primary to MX Logic Email Ddefense Service effectiveness is our Stacked Classification Framework® spam detection system, which utilizes a patented method of identifying and controlling spam using a voting algorithm based on a sophisticated form of intelligent reasoning to achieve more than 99 percent accuracy. The spam detection system aggregates the most effective spam filters and techniques in the industry, which contribute to the accuracy of our service and industry low false-positive rates. Using this multi-layered filtering approach, MX Logic can dynamically calculate the spam probability of every message and instantly block over 99 percent of spam at the network perimeter.
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How has the MX Logic Email Defense Service performed in independent testing?
The MX Logic Email Defense Service received five stars, the highest available rating, in the VeriTest Anti-Spam Benchmark Service™ Summer 2005 Report. The high rating was a result of the solution’s performance in the vendor-tuned portion of the independent test, in which it posted a 99.76 percent Spam Capture Rate. MX Logic posted a Spam Capture Rate of 99.71 in the "out-of-the-box" configuration.
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Will the MX Logic service help protect our network against other attacks like directory harvest attacks and denial of service attacks?
Yes. One of the most significant threats to the enterprise comes in the form of denial of service attacks, dictionary and directory harvest attacks, mail bombs, email flooding and other attacks designed to interrupt service or collect corporate or personal email addresses. MX Logic Email Attack Protection removes the threat of network probes like spam beacons and completely shields your network from vulnerability and devastating email attacks.
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What benefits do businesses gain from integrating the Email Defense Service?
Using a comprehensive email defense service allows businesses to automatically protect their networks from the productivity and IT-draining effects of unwanted email. In fact, the Email Defense Service filters over 99 percent of spam, translating into a 90 percent reduction in spam-related costs.
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Is the MX Logic Email Defense Service an “outsourced service?”
No. The MX Logic perimeter-based Email Defense Service is often misunderstood and viewed the same as an outsourced service when, in fact, the two are quite different. MX Logic neither accepts nor denies the delivery of email to your Message Transfer Agent (MTA), but instead, filters your email before it enters your network; enabling you to retain 100 percent control of your data. With MX Logic, you never give up the management of your email servers, or redirect email policy or the management of email policy from your company to an outside organization. Your mail remains 100 percent under your control, yet your infrastructure and domain is completely protected because the MX Logic service cloaks your messaging environment from the Internet and the threats it can harbor and transmit via email.
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How easy is your service to implement?
Customers can be provisioned for the MX Logic Email Defense Service in as little as 15 minutes after receiving the necessary account provisioning guidelines and information. The only action required on the part of the customer is to redirect their mail exchange (MX) record to MX Logic – a simple and straightforward process.
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What rules or lists do I need to write, upgrade, or manage the service?
MX Logic makes email defense easy, flexible and effective. Within the MX Control Console®, our Web-based administrative portal, the administrator and end user can select from a set of definable parameters to tailor the filtering capabilities of the system. As an administrator, MX Logic offers the ability to manage allow and deny lists, exempt users, a recipient shield, anti-spam, anti-virus, content, attachment, and HTML parameters. As an end user, we allow the ability to manage personal allow and deny lists to fine-tune the filtering to meet specific needs. Additional permissions can be offered to the end-user population at the discretion of the administrator.
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Does your service offer secure message delivery?
Yes. Organizations that require a greater level of security for inbound and outbound email traffic can feel confident in MX Logic’s Transport Level Security (TLS) protocol. MX Logic accepts and filters encrypted inbound and outbound messages and delivers them across a secure tunnel when recipients are TLS enabled. If a recipient is unable to receive a TLS encrypted tunnel, MX Logic will deliver the message via standard SMTP.
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Are MX Logic services available to all businesses?
Yes. MX Logic serves businesses of all sizes, all over the world. The managed service is particularly valuable to small and medium-sized businesses (SMBs), which traditionally lack the necessary IT resources required for administration of an effective, up-to-date email defense.
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What packages are available with the Email Defense Service?
The MX Logic Email Defense Service is packaged and price in four solution bundles:
• MX Ultimate Access®: Our most comprehensive package includes powerful email security plus MX Logic Message Continuity, which provides email storage and Web-based email access and use during outages.
• MX Ultimate Defense®: A robust package of email threat services and the MX Logic Fail Safe Service, our storage-only disaster recovery service.
• MX Critical Defense®: An ideal package for businesses that only require advanced protection against inbound email threats.
• MX Enterprise Defense Plus ®: This package allows organizations of all sizes to customize the Email Defense Service to meet their unique email threat and disaster recovery needs.
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Email Defense Service Technical Information
To get started, I have to re-direct my MX record to MX Logic. What is an MX record?
A mail exchange (MX) record is simply an entry in a domain name database that identifies the email server responsible for handling email for that domain - similar to a primary postal address. With the MX Logic service, you re-direct your MX record to MX Logic so all email from the outside go through MX Logic and its filtering process before it is delivered to your actual address.
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Does pointing our MX record to MX Logic give you access to our email?
No. The MX Logic message processing centers act as proxies when receiving your inbound email. Messages are filtered in real-time as they are instantly delivered into your messaging environment. Because MX Logic's service is proxy-based, your messages are not stored to disk so there is no risk of lost, damaged or corrupted email.
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Do we lose control of our MX record when we point it to MX Logic?
No. The MX record remains in your control. At anytime your MX record may be configured to point back to your messaging infrastructure. You may also lower your MX record's time-to-live (TTL) to increase propagation times.
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What is the frequency of service enhancements and how do they get applied to the service?
MX Logic schedules weekly enhancements during our regular maintenance window. Enhancements are automatically applied to the service during this maintenance window. All email is still processed and filtered during this time. During the upgrade maintenance window, only access to the MX Control Console service configuration and reporting portal is unavailable.
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Will our email be stored on MX Logic's servers?
Unlike a number of companies, MX Logic does not use a "store and forward" process for filtering messages which involves accepting your email, storing it on servers, scanning it, and then sending it on. Instead, MX Logic's proxy-based method filters email real-time - filtering all mail processing via memory and only storing quarantined mail to hard disk.
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Does your service offer secure message delivery?
Yes. The MX Logic Email Defense Service supports SMTP over Transport Layer Security (TLS), providing email delivery encryption, enabling customers to easily send and receive email over a secure, end-to-end tunnel. MX Logic accepts and filters encrypted inbound and outbound messages, and delivers them across a secure tunnel when recipients are TLS enabled. If a recipient is unable to receive a TLS-encrypted tunnel, MX Logic will deliver the message via standard SMTP. Messages sent and received via an encrypted tunnel are automatically processed by the MX Logic Threat Center, where they are scanned to block spam, viruses, worms, phishing attacks, unwanted content and attachments and other email threats.
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Am I able to set unique filtering policies for different groups within my organization?
Yes. Group policies management from MX Logic enables customer administrators to create user groups, and to subscribe each user group to a particular set of filtering policies. Organizations can tailor message filtering policies within each policy set to meet the specific needs of of user groups, such as organizational units like accounts payable, sales or engineering, or may create and set policies for an individual user.
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Is there a risk that legitimate email sent to our company will accidentally be blocked?
MX Logic's multi-layered Stacked Classification Framework provides over 99 percent filtering accuracy and an industry-leading low false positive rate (legitimate email incorrectly marked as spam). In the rare event of a false positive, MX Logic provides each end-user with a daily spam quarantine report that enables end-users to locate any legitimate emails, release them to their inbox, and ensure that those messages are not blocked in the future. Furthermore, to enable certain types of content and attachments to pass through MX Logic's filters, any allow lists, deny lists, or keyword lists that have been developed specifically by MX Logic customers can be uploaded to the MX Control Console to enable customized, regulation-compliant message filtering.
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About the MX Logic Web Defense Service
What is the MX Logic Web Defense Service?
The MX Logic Web Defense Service is a fully-managed Web security solution that delivers effective protection against quickly-evolving Web threats like spyware, viruses and phishing attacks and incorporates technology to prevent unauthorized Internet activity. End users are protected from threats, while IT administrators gain peace of mind, visibility and control over Web usage, and spend less time repairing computers corrupted by malware.
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How will my organization benefit from the MX Logic Web Defense Service?
The MX Logic Web Defense Service will help your organization to:
• Improve employee productivity – Reduces computer downtime, unproductive Web surfing, network congestion.
• Reduce IT costs – Frees IT staff from threat management, enabling them to focus on core business needs. Fewer Spyware and virus infections mean less PC rebuilding, cleaning, and maintenance, better PC performance, and fewer Help Desk calls.
• Improve security – Blocks malicious code like spyware and viruses, and by protects your users from fraud via Phishing attacks.
• Reduce liability – Lowers the risk of confidential information leaks from spyware, and lawsuits due to exposure to offensive content.
• Increase Web usage visibility – Enables administrators to determine how their users spend their time on the Web.
• Enforce corporate or regulatory Internet use policies – Provides tools that help administrators to establish and enforce appropriate filtering policies.
• Identify problem users or Spyware-infected computers – A wide range of reports enable administrators to observe usage patterns and identify installed “phone home” attempts by spyware.
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What service packages are available?
The MX Logic Web Defense Service complements the MX Logic® Email Defense Service with four package options:
• MX Logic Web Defense Service - Threat Control – blocks Spyware, viruses and Phishing attacks.
• MX Logic Web Defense Service - Content Control – blocks access to inappropriate websites.
• MX Logic Web Defense Service - Total Control – a bundle of both Threat Control and Content Control.
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How does the Web Defense Service protect my end users?
The Web Defense Service can protect your users, and your business, by blocking malicious code with the MX Logic Web Defense Service - Threat Control package and preventing exposure to inappropriate Web content with the MX Logic Web Defense Service - Content Control package. And finally, MX Logic Web Defense Service - Total Control offers comprehensive protection against Web-based threats.
• MX Logic Web Defense Service - Threat Control: As your users surf the Web, Threat Control blocks known spyware, Trojans and viruses – including those in Webmail messages – before they reach your network or computers. Spyware that is already installed will be prevented from “phoning home” to deliver its payload of secretly-collected data. Phishing attacks are also blocked which to protect users from fraud and identity theft.
• MX Logic Web Defense Service - Content Control: Businesses can limit liability and promote a wholesome work environment by defining policies that limit where users can surf (e.g. no pornography, gambling). Productivity can be increased, and network bandwidth conserved, by minimizing or controlling access to online distractions such as personal webmail, gaming sites, or media downloads. Security is improved, since many unsavory websites are used to propagate malware, and blocking access to these sites reduces exposure to the threat. Our Safe Search feature prevents employees from downloading sexually explicit content from leading search engines and their caches (like images.google.com).
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How does the Web Defense Service complement the MX Logic Email Defense Service?
The MX Logic Web Defense Service adds several necessary layers of protection for email users who also access the Web:
• Webmail users can become infected with viruses or spyware by downloading malicious attachments from their personal Webmail accounts. These emails and their attachments are not filtered by email security services such as the MX Logic Email Defense Service, as they are downloaded via HTTP and not SMTP. The Threat Control package provides virus scanning which detects malware retrieved via webmail attachments.
• Content Control enables administrators to enforce policies which prevent users from accessing popular Webmail sites (like Yahoo!, Hotmail, or Gmail).
• Threat Control protects users who are lured to fraudulent websites through Phishing emails. Users click on a Web links within Phishing emails when Threat Control blocks their Web client from accessing the fraudulent Phishing site. Similarly, users who click on fraudulent links within Instant Messages are also protected by Threat Control.
• An increasing amount of malware is distributed via the web, and users can become infected just by visiting a malicious or hacked web site. The malware problem has grown beyond just email.
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Why should I choose a hosted Web filtering service over an appliance, server software or desktop software?
Thousands of organizations choose the fully-managed MX Logic Email Defense Service over appliances or software. Similarly, managed Web security services offer greater benefits than appliances or software, including:
• Prevents threats from entering the network: Filtering is performed at the network perimeter, the outermost layer in a multi-layered security strategy, which prevents malware from reaching an organization’s network or computers.
• Stops threats before they reach the PC: Old security paradigms use a “scan and remove” approach to malware. MX Logic prevents PCs from becoming infected and blocks malware downloads before they reach your systems.
• Up-to–date security: The MX Logic® Theat Center keeps pace with quickly-evolving Web threats and continually updates our system to protect against even the latest threats. Administrators aren’t forced to continually update systems with new hardware, patches, signature files, and URL category lists.
• Flexible, scalable protection: The Web Defense Service automatically grows as you grow. Our Operations team builds out our infrastructure so that you don’t have to add capacity as your user base or Web usage grows. If your organization adds new geographic locations, you don’t need to deploy additional servers for Web filtering.
• No upfront costs: Our service does not require an up-front investment in hardware, software or setup fees. Some companies prefer to pay a monthly subscription service fee from their operating budgets and “pay as they go” rather than draw on their capital budgets.
• Rapid activation: Procurement is simple and fast. Once you’ve purchased our solution, you don’t need to wait for hardware or software to ship. Nor do you need to install it. The setup and administration of our service is simple, and is performed via a Web console.
• Simplifies the desktop: PCs can become crowded with point solutions (e.g. separate software for anti-virus, anti-spyware and URL filtering). These point solutions become a maintenance issue and can introduce compatibility problems. MX Logic does not rely on software installed on your users’ PCs.
• More reliable and available: Our Web security service is hosted in our data centers and is managed by our Operations and Threat Center teams.
• Tamper proof: With the proper network configuration, users can’t bypass the Web Defense Service.
• Easy administration: Administration and reporting for both the Web Defense Service and Email Defense Service is performed via the MX Control ConsoleSM, our intuitive easy-to-use Web-based platform.
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What will my users experience when content is blocked?
Users will see an “access denied” Web page when they attempt to download malware, or if they attempt to visit Web pages which violate the policy set by your administrator.
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How does the MX Logic Web Defense Service work?
Your Web traffic is routed through our Web proxy servers, which filter the traffic according to policies you’ve determined in the MX Control Console. Threats are stopped safely at the network perimeter before they reach your computers or network.
• First, Content Control and Phishing policies are applied, which prevent users from accessing inappropriate websites. If the user tries to visit an uncategorized site, our Dynamic Realtime Rating engine attempts to classify the site on the fly, which is essential, as many new inappropriate Websites come online each day.
• Spyware payloads are blocked as spyware tries to “phone home.”
• An “access denied” Web page is displayed when access to the undesirable Web page is blocked.
• Finally, Web traffic is scanned for malicious code, including spyware, viruses and Trojans.
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Will your service slow our Web browsing?
Most users will not experience slower Web browsing with the Web Defense Service. Since our proxy servers cache local copies of popular Web content, as popular Web accelerators do, some users will experience faster browsing performance than if they bypassed our filtering service. By keeping your PCs free of spyware and other malicious programs, the Web Defense Service helps PCs to run faster, which also improves Web browsing performance.
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Does your service provide an improved Web browsing experience?
MX Logic minimizes HTTP latency a number of ways, including:
• Content caching: Popular content is cached on our proxy servers, so it can be sent to the client more quickly than retrieving it from the target website, which is commonly done by popular “Internet accelerators.”
• Parallel processing: Web pages are often a collage of elements retrieved from multiple locations. Our servers accelerate page loading by retrieving Web page elements in parallel.
• Excess capacity: Our Operations team ensures that our network and servers have sufficient capacity to handle spikes in Web traffic.
• Intelligent malware scanning: Our process streamlines resource-intensive virus/spyware/Trojan scanning by remembering objects that have been scanned previously, and only scanning unknown objects. Small objects (like images typically embedded in a Web page) are processed separately and with higher priority than large objects (like file downloads). This ensures that users doing large file downloads don’t negatively affect the time-sensitive Web browsing of other users.
• Fewer network hops: We minimize network latency by locating our Web filter servers just one hop away from multiple tier-one network providers. This means fewer hops for your traffic to reach our proxy servers, and fewer hops for our proxy servers to reach your target websites.
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Can I override website classifications that block access to acceptable websites?
Yes, your administrator can define a list of trusted websites. If your organization subscribes to the Threat Control package, content from sites on the “trusted sites” list is still scanned for viruses and Trojans.
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How is your Content Control URL category list kept up to date?
Unclassified websites are identified and automatically submitted for classification. Users can also nominate websites for prioritized classification by clicking the Feedback button on the Web Defense Service console. Uncategorized websites (usually new or visited infrequently) are scanned in real time by our Dynamic Realtime Rating Service, which does an exceptional job of identifying unsavory content.
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How comprehensive is your Content Control URL database?
Independent testing conducted in 2005 by Broadband Testing (Moux, France) shows the MX Logic URL filter list, provided through the Blue Coat Web Filter, as the most comprehensive URL filtering database, in a comparison of leading databases that also included Websense, Secure Computing SmartFilter, SurfControl, and CyberGuard Webwasher. The test results, available as a download from www.broadband-testing.co.uk, showed the Blue Coat WebFilter database outperforming its competitors by up to 62% in website coverage.
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How does the Content Control URL database categorize websites?
Websites are categorized into one or more categories which have been specifically chosen to aid you in defining relevant filtering policies.
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Which anti-virus engine do you use?
Web Defense Service anti-virus protection is provided by Kaspersky Labs’ award winning anti-virus engine. Kaspersky Labs’ engine is outstanding at identifying Trojans, which are a favorite method of distributing spyware via the Web. Our systems automatically update their virus definitions within minutes of publication.
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Will the MX Logic Web Defense Service remove spyware or viruses that are installed on my users’ PCs?
No. While the Web Defense Service prevents Trojans, viruses and spyware from being downloaded via the Web, it does not remove malware from previously-infected computers. However, if your users have this “preexisting condition,’ our service will prevent installed Spyware from “phoning home” via HTTP to deliver a payload of spied information to a collection site.
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How does the Web Defense Service protect against Phishing?
Should a user click on a link to a fraudulent website (usually via a phishing email or Instant Message), Threat Control blocks access to the site if it is known. Multiple sources of phishing site data help ensure that your users are protected by these evolving transient threats.
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Does MX Logic provide software for installation on my computers?
No. A key benefit of our Web Defense Service is that filtering is performed on our servers, not on your computers. No software. No hardware. No updates. No hassles. You can administer your filtering policies from anywhere, at any time, via our Web-based MX Control Console.
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What graphs and reports are available for administrators?
Administrators are able to view eight reports, which include graphs and exportable data for selected time periods (day, week, month) for up to three months prior.
• Traffic Overview: inbound and outbound traffic volume, number of Web requests, number of blocked requests.
• Threat Overview: number of viruses, spyware and phishing incidents blocked.
• Virus Threats: number of virus incidents blocked, along with virus name.
• Malware Trojans: number of objects that were found to contain a Trojan, which is a favored way of distributing spyware via the Web.
• Spyware Sources: number of visits to sites that are known to host spyware.
• Spyware Effects: number of times spyware has tried to “phone home” to deliver a payload of spied information to a data-collection site.
• Phishing Threats: number of phishing incidents blocked.
• Content Allowed: Data volume and number of Web requests per category for traffic allowed per the filtering policies.
• Content Blocked: Data volume and number of Web requests per category for traffic blocked per the filtering policies. Drill down to see specific sites that users tried to visit.
• Audit Trail: See which administrators have logged in and made changes to configuration or policies.
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How do I set up my computers to use the Web Defense Service?
You direct your Web traffic to MX Logic’s proxy servers. Configuration instructions will be provided in a Web Defense Service Welcome Kit, which will be emailed to you after registration. Typically, users can set up their HTTP proxy settings within a few minutes.
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Do I need to route all my users’ Web traffic through the filtering service?
No. You can choose to provision a small number of users in the beginning of the test, and then roll out the service more broadly at a later time.
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I’ve tested the MX Logic Web Defense Service and want to roll it out to all my users. How can I route all our corporate Web traffic through the service?
If your users are already routing their Web traffic through a web proxy server (e.g. Squid, Microsoft Proxy Server, Microsoft ISA Server, Symantec Web Security), the easiest way to route all of your users’ Web traffic through the MX Logic Web Defense Service is to “chain” your existing web proxy server to the MX Logic service.
Many multi-purpose firewalls have a built-in Web proxy server. (e.g. SonicWALL) which can be configured to automatically proxy Web traffic to the MX Logic service. If your organization already uses a multi-purpose firewall which can redirect Web traffic, you can use it to route Web traffic to MX Logic. (Note: Some Web proxy servers are incompatible with the user authentication method used by the MX Logic Web Defense Service.)
Businesses with a small number of users may want to configure each browser’s proxy settings manually. Alternatively, Microsoft’s Active Directory or a PAC file can be used to automatically update the browsers’ proxy settings.
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What happens if the Web Defense Service experiences an outage?
In the unlikely event of a prolonged outage of the Web Defense Service, your IT staff or end users are able to restore (unprotected) access to the Internet by reconfiguring their browsers or internal Web proxy servers to route traffic directly. We suggest that you prepare a step-by-step instruction sheet that your IT group or end users can use to temporarily reroute Web traffic directly to the Internet, bypassing the Web Defense Service until the outage has been resolved.
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How do my users bypass the Web Defense Service during an outage?
Bypassing the Web Defense Service is a matter of undoing the configuration changes that route (or force) your Web traffic to our proxy servers. This may involve changes to individual Web browsers’ proxy settings, changes to internal Web proxy servers, and changes to your firewall, depending on how your organization configured access to the Web Defense Service.
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Is technical support available?
Yes. Our Customer Service team is available 24x7 to answer your service questions at +1.720.895.5701 or toll-free at +1.877.MXLOGIC (+1.877.695.6442), or via eService.
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For more information on MX Logic email defense solutions, contact us at 1.877.MXLOGIC (1.877.695.6442), via email at info@mxlogic.com, or submit an online inquiry.
